10 Major Benefits of Cloud Telephony

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benefits of cloud telephony

Unlike traditional telephony methods that were used in earlier days, which involved the installation of a physical PBX system in every office location, Cloud telephony service host all the telephony switching equipment within data centre facilities. The voice is then delivered over an IP network direct to multiple office locations, via IP phones connected to a LAN. Cloud telephony allows businesses to integrate all of their communications services into a single, consistent entity across multiple locations and devices. By simplifying communication process using Cloud telephony, businesses are able to enjoy improved productivity, streamlined processes and significantly reduced communications costs. A cloud telephony system is a fully-managed service that works with a normal broadband connection. The core platform of the service allows users and administrators to access through a centralized online portal. Numerous companies have switched to use cloud based telephony service. Though Cloud telephony offers numerous benefits, some of the important benefits are listed below:–

1) Data Management: Businesses always rely on data for survival, from the everyday data such as emails, to critical business information. Not all data is important, however many businesses store their data in a proper and organized manner. Data management services in Cloud telephony improve data availability and reduce disaster recovery.

2) Easy Implementation: An attractive feature of a cloud phone system is that it is very easy to implement and the maintenance being very reliable. Moreover, it doesn’t need any hardware installation or maintenance. Henceforth, the implementation and management process of the cloud phone system is extremely prompt, reliable and effortless.

3) Cost Cutting: The service is devoid of any maintenance or support work and most of the service providers offer free call service between the offices and sites. This helps businesses to suit their budgets. The off-site management of the service also reduces both effort and time management. Most of the repair works are done  at the remote locations by the  service providers without intervening the business activities.

4) Reliability: Cloud telephony is an ideal solution for multi-sized businesses, as the service is scalable, can be adapted to suit specific requirements, and allows for staff to access full voice functionality, whether they are at home or in the office. The convenient access of the telephony service from anywhere makes the service very reliable.

5) Flexibility: Cloud telephony provides increased flexibility for your business organizations as well as delivering easier provisioning and nearly unlimited scalability. All the changes can be made immediately, to suit your requirements.

6) Security: All your data from call records to recordings are stored on special high security cloud servers and the data storage is completely secured. On the other hand, to avail a professional in-house PBX installation can cost you high.

7) Scalability: Every IVR system can generally handle a limited or confined number of incoming calls. But the Cloud telephony service can be employed to accommodate high number of call volumes, to enhance your business growth efficiently.

8) Shared Infrastructure: The ability to share compute resources through the concept of virtualization has fulfilled the cloud revolution by reducing the cost factor. It also enhances the convenience of the customer from being bond to use any proprietary telephony hardware or software.

9) 24*7 Access: Cloud based telephony systems are very flexible and reliable to use. Using your EPABX system will always require the presence of the employees in the particular office. With the cloud telephony service, you can let your employees work according to their convenience and any location or region.

10) Easy Data Migration and Integration with Other Software: Migrating server and storage infrastructure to a service provider has many benefits such as cost reduction, through reduced hardware, management and staff costs. The better availability of the resources through round-the-clock monitoring enhances and increases the working efficiency of the employees.

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